Host/Hostess

Restaurant Overview:

Soluna was designed to be one of the go-to destinations for those looking to escape the norm while in the heart of the city. In the design and operation of our spaces, we bring a cohesive moment between the surrounding community and human experience.

Job Overview:

We are seeking a warm, professional, and organized Host/Hostess to join the team at Soluna. As the first point of contact for guests, you will play an essential role in shaping their overall experience by providing a warm welcome and seamless seating arrangement. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to maintain a calm demeanor in a fast-paced fine dining environment.

Key Responsibilities:

• Greet guests with a friendly and professional demeanor, creating a positive first impression.
• Manage reservations and walk-ins, ensuring accurate table assignments and waitlist management.
• Communicate effectively with guests about wait times, seating arrangements, and any special requests or accommodations.
• Coordinate with servers and kitchen staff to ensure smooth table turnover and a seamless flow of guests.
• Escort guests to their tables and provide menus, offering assistance with any initial questions about the restaurant or menu items.
• Maintain the cleanliness and organization of the host/hostess stand and entrance areas.
• Handle guest inquiries and phone reservations in a polite and professional manner.
• Monitor guest satisfaction during their time in the restaurant and assist with any immediate concerns.
• Provide thoughtful and efficient customer service to ensure a positive guest experience from arrival to departure.
• Adhere to all health and safety regulations, as well as company policies and procedures.

Knowledge:

• Understanding of fine dining service standards.
• Familiarity with reservation systems (e.g., OpenTable) is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking skills.
• Positive attitude and ability to remain composed under pressure.
• A genuine passion for hospitality and guest satisfaction.

Abilities:

• Ability to handle high-pressure situations with professionalism.
• Flexibility to work evenings, weekends, and holidays as needed.
• Ability to stand for long periods of time.
• Ability to work effectively as part of a team.

Qualifications:

• Minimum of 3 years of experience as a Host/Hostess in a fine dining restaurant.

Job Type: Casual

Pay: $18.00-$20.00 per hour

Experience:

• Hospitality: 3 years (required)
• Customer service: 3 years (required)

Work Location: In person