Host/Hostess

Summary of Host/Hostess Position:

The Host/Hostess is responsible for greeting guests promptly upon arrival and welcoming them to their dining experience with warmth and professionalism. This role includes seating guests, presenting menus, and ensuring each interaction is friendly, timely, and aligned with our hospitality standards.

Licensing Requirements:

• Valid Food Handlers Certification

Duties & Responsibilities:

• Warmly and graciously greet all guests upon arrival
• When possible, open the front door for guests entering or leaving the restaurant
• When immediate seating is unavailable, record guest names and party sizes accurately
• Provide guests with estimated waiting time
• Notify guests by calling out their name and party size when tables become available
• Answer phone calls professionally, following hospitality standards
• Accommodate special seating requests for guests whenever possible
• Seat guest based on guest preferences and balancing of customer flow in service stations
• Upon seating guests, present menus and inform them of their assigned server’s name. Ensure tables are properly set, clean, and fully prepared, inspecting for completeness and presentation standards
• Relay messages to servers and bussers as needed
• Must maintain a clean service area
• Thank guests as they leave and invite them to return

Knowledge, Skills, & Abilities:

• Excellent customer service and hospitality skills
• Strong communication and interpersonal abilities
• Ability to manage guest wait lists and provide accurate wait time estimates
• Ability to multitask and stay organized and work efficiently in a fast paced environment
• Professional, friendly demeanor with guests and team members
• Ability to work effectively with servers, bussers, and management to ensure smooth restaurant operations
• Basic phone etiquette and customer service skills

Qualifications:

• Must be 17 years of age or older
• Restaurant experience in hospitality environment preferred, but not required
• Must possess strong customer service and interpersonal skills
• Exhibit a polished, professional appearance and provide exceptional hospitality with a consistently positive attitude
• Must be a team player and be able to work in fast paced environment
• Must be authorized to work in the U.S.

Work Environment / Physical Demands:

Expected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.

• Must be able to stand and walk for extended periods throughout the duration of the shift
• Must be able to reach, bend, stoop lift and carry up to 20 lbs. or more

What We Offer:

• We interview on the Spot
• Flexible Schedules, Full time or Part time
• Competitive Pay & Annual Reviews with Merit Increase Potential
• Tuition Assistance
• Paid Vacation
• Health Insurance
• Free Company provided Shirts or Chef Coats
• Paid Training
• Free Employee Meal during work
• Generous Dining Discounts at Company Owned Restaurants
• Annual Employee Appreciation Event
• Career Development
• Fast track career path opportunities into Management
• Fun place to work with exceptional & diverse Team Members
• An amazing company culture of Familia and Respect
• Discounts on items like Theme Parks, Movie Theaters, Live Shows, etc.

**Disclaimer:**This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.