Host/Hostess

Job Summary:
We are seeking a friendly and outgoing individual to join our team as a Host/Hostess. As a Host/Hostess, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring they have an exceptional dining experience. This position requires excellent communication and customer service skills, as well as the ability to work in a fast-paced environment.

Duties:

• Greet guests in a friendly manner, and prepare water cups/pitchers
• Provide menus and answer any questions about menu items
• Answer the phone for take out orders/customer questions

-Manage online/ in person take out orders

• Help servers prepare drinks/waters

• Manage waitlists and estimate wait times for guests

• Assist with bussing tables and maintaining cleanliness in the dining area/host station

• Restocking to-go items

• Collaborate with servers and kitchen staff to ensure smooth operations

• Handle customer inquiries and resolve any issues or complaints

-Complete opening/closing duties at beginning and end of your shift

Requirements:

• Previous experience in a hospitality or food service role is preferred

• Excellent communication and interpersonal skills

• Strong customer service skills with a friendly and professional demeanor

• Ability to multitask and work efficiently in a fast-paced environment

• Familiarity with phone etiquette and handling reservations

• Basic knowledge of restaurant operations and procedures

• Proficiency in using POS systems, specifically Clover POS, is a plus

• Excellent time management, and a clear understanding of the importance of your role on the Phoxy Pho team

At Phoxy Pho, we value teamwork, exceptional service, and creating memorable experiences for our guests. If you are passionate about hospitality and enjoy working in a dynamic environment, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with this role.

Job Type: Part-time

Pay: $17.00 - $24.00 per hour

Work Location: In person