Host/Hostess

**Overview:**

We are seeking a friendly and welcoming Host/Hostess to join our team at a busy hotel. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. If you are passionate about delivering exceptional customer service and have experience in the hospitality industry, we encourage you to apply for this exciting opportunity.

**Duties:**

• Greet guests as they arrive and bid them farewell when they depart, providing a warm and inviting atmosphere throughout their stay.

• Manage the hotel's front desk, including checking in and out guests, answering phone calls, and responding to guest inquiries.

• Handle guest requests and concerns with a smile, providing prompt and professional assistance to resolve any issues.

• Assist with restaurant reservations and manage seating arrangements.

• Utilize Aloha POS to efficiently process orders and manage tables.

• Maintain the cleanliness and organization of the front desk area and surrounding spaces.

• Provide helpful information and recommendations to guests about hotel amenities, services, and local attractions.

• Communicate effectively with colleagues to ensure seamless guest services.

• Offer a warm and welcoming presence to guests, demonstrating exceptional customer service skills.

**Experience:**

• Previous experience in a hotel or hospitality setting is required.

• Excellent customer service skills and a strong focus on providing a positive guest experience.

• Ability to work well under pressure and maintain a professional demeanor in a fast-paced environment.

• Strong communication skills and the ability to communicate effectively with guests and colleagues.

• Familiarity with POS systems, particularly Aloha POS.

• Experience in food service is an asset, as you will be assisting with restaurant reservations and table management.

• Knowledge of guest services, including hospitality standards, is essential for this role.

**Skills:**

• Excellent customer service skills and a passion for delivering exceptional guest experiences.

• Experience with Aloha POS or other POS systems.

• Strong communication and phone etiquette skills.

• Ability to work well in a team environment and provide helpful assistance to colleagues.

• Knowledge of food service and the ability to communicate effectively with restaurant staff.

• Experience in a hotel setting, with a focus on hospitality and guest services.

• A friendly and welcoming demeanor, with a strong focus on providing a positive guest experience.

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person