Host/Hostess

Job Overview
We are seeking a friendly and organized Host to join our dynamic team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional dining experience. Your responsibilities will include managing reservations, greeting guests, and coordinating seating arrangements while providing outstanding customer service.

Responsibilities

• Welcome and greet guests in a warm, professional manner while escorting them to their tables.
• Manage reservations efficiently and maintain an organized waitlist during high-volume service periods.
• Communicate effectively with guests to understand and accommodate their needs and preferences.
• Answer phone calls with excellent phone etiquette, assist with reservations, and provide accurate information about the restaurant and its offerings.
• Work closely with the restaurant team to ensure seamless operations and an exceptional guest experience.
• Monitor and manage guest flow within the dining room to maximize seating efficiency and service quality.
• Address guest questions, concerns, or requests promptly and professionally to ensure guest satisfaction.
• Support fellow team members during peak service hours and assist wherever needed.
• Maintain a clean, organized, and presentable host stand and entrance area, including walkways, doors, windows, and menus.
• Routinely walk through the dining area to assist with table upkeep, cleanliness, and communication of seating or table status updates.

Qualifications

• A minimum of 2 year of experience in food service, restaurant, or hospitality roles is required.
• Familiarity with TouchBistro is a plus
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• Familiarity with POS systems is a plus but can be trained on the job.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.

Job Type: Part-time

Pay: From $18.00 per hour

Work Location: In person