Host/Hostess Good Friends

The Host/Hostess position is responsible for seating guests in a prompt, friendly, and efficient manner and ensuring equal distribution of guests among servers. The Host/Hostess also ensures that guest experience and the environment is positive.

Essential Functions:

• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• Takes orders over the phone, ensures all items are in a bag and ready for the guests.
• May handle cash transactions at the host stand.
• Accommodates any special needs of guests, i.e., boosters, highchairs, etc.

Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision

Essential Functions:

• Strong interpersonal and communication skills required
• Strong organizational skills and attention to detail required
• Exhibit teamwork
• Ability to work in a fast-paced environment
• Ability to multi-task

Knowledge/Work Experience:

• Must be 18 years or older
• High school diploma or G.E.D preferred
• Experience in customer service or hospitality preferred
• Previous experience in gourmet or fine-dining preferred
• Must have a NYS Food Handlers Permit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.