Host/Hostess - La Sirena

Pay: $22.00 - $25.00 per hour

Job description:
Job Summary

We are seeking friendly and organized Hostesses/Hosts to join our dynamic team in providing exceptional guest experiences. The ideal candidate will be responsible for greeting guests, managing reservations, and ensuring a smooth flow of service in our restaurant. They will plays a large part in instilling a spirit of hospitality throughout the restaurant, ensuring an exceptional guest experience with a focus on creating a warm and welcoming environment. This position is also integral in developing our Neighbor’s Program and cultivating relationships with our Neighbors and Regulars.

This role requires excellent communication skills and a passion for hospitality.

Responsibilities

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and maintain an organized seating chart to optimize table turnover.
• Provide menus and inform guests of daily specials or promotions.
• Answer phone calls with professionalism, taking reservations and providing information about the restaurant.
• Collaborate with the serving staff to ensure timely service and guest satisfaction.
• Handle guest inquiries and concerns with a positive attitude, ensuring a pleasant dining experience.
• Assist in maintaining cleanliness and organization of the front-of-house area.
• Support the team during peak hours by assisting with serving or other duties as needed.

ESSENTIAL JOB FUNCTIONS

• Set a high standard for hospitality, leading by example
• Run the door with the support of the Maitre D'
• Seat guests in a timely manner and presente menus
• Provide accurate wait times
• Oversee that all proper information is distributed to kitchen, floor staff and FOH managers
• Maintain a clean and organized work station
• Know basic restaurant information: credit cards we accept, hours of operation, and reservation guidelines

HOSPITALITY

• Offering a warm and sincere welcome with consistent positive guest interactions
• Overseeing the flow of seating across server stations to ensure best possible guest experience with timely service and food
• Taking an active interest in getting to know our guests and cultivating regulars
• Thanking each guest on the way out
• Oversee that all proper information is distributed to kitchen, floor staff and FOH

Requirements

• Previous hostess/host or food service experience preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Excellent communication skills, both verbal and written.
• Familiarity with POS systems such as TOAST POS
• Familiarity with reservation system such as OpenTable and Resy
• Experience in hospitality or hotel settings is advantageous.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive demeanor with strong phone etiquette and interpersonal skills.
• A passion for serving others and creating memorable dining experiences.

Join our team as a Hostess/Host and be part of an exciting environment where your contributions will make a difference in our guests' experiences!

Job Types: Full-time, Part-time

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Work Location: In person