Host/Hostess/Lead Host

Job Overview

We are seeking a friendly, organized, and proactive Host/Hostess/Lead Host to be the first and last impression of our restaurant (Mandarin and English bilingual preferred.) Your primary goal is to greet every guest with respect, set a welcoming environment, and ensure smooth seating while maintaining overall restaurant cleanliness—including the host station, storefront, patio, dining room, restrooms, and as assigned.

Essential Duties & Responsibilities

• Greet guests warmly as they enter, manage the waitlist, and seat guests while balancing table rotation for servers.
• Organize reservations from different platforms (email, Resy, etc.) into OpenTable.
• Provide menus, answer initial menu questions, and engage with guests to ensure they are happy with food and service.
• Answer phone calls, take reservations, process to-go orders, and handle delivery apps (Grubhub, DoorDash, Postmates, etc.).
• Respond to guest concerns and help resolve complaints professionally.
• Assist with other front-of-house positions (e.g., bussing tables) as needed.
• Attend and participate in pre-shift meetings and ongoing service training.

Cleaning & Maintenance Duties

• Host Station: Maintain a clean, organized, and fully stocked host station each shift (clean menus, empty trash, restock supplies, including West Entrance Host Station).
• Store Front Windows & Doors: Clean interior and exterior of store front windows and doors as needed to maintain a polished entrance.
• Display Marketing/Promotion Materials: Set up, maintain, and rotate promotional signage, flyers, or marketing materials in the store front area to ensure they are clean, visible, and up to date.
• Patio: Sweep, wipe down, and keep the outdoor patio area clean; ensure the outside fountain and plants are clean and the fountain is working properly.
• Restrooms: Check restrooms at least every 15 minutes, before opening, and after closing; clean and restock as needed.
• Leave the outside of the restaurant clean and presentable at all times.

Qualifications

• Mandarin and English bilingual preferred.
• Previous restaurant experience preferred but not required.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Ability to stand or walk for extended periods as needed, with duration varying depending on business volume.
• Able to safely lift and carry up to 20–25 lbs (trays, supplies).
• Food Handler certification (if required by local regulations).
• Familiarity with Toast and Resy is a plus.

Physical Demands

• Frequent use of hands/fingers; occasional standing, walking, sitting, reaching, climbing, balancing, stooping, kneeling, or crouching.
• Must be able to lift/move up to 50 lbs occasionally.
• Vision abilities: close, distance, peripheral, and focus adjustment.
• Noise level: moderate to high. Safety equipment (glasses, hearing protection, boots, hardhats) required where applicable. No loose-fitting clothes or jewelry.

Job Type: Part-time

Pay: $18.57 - $20.00 per hour

Benefits:

• Employee discount

Work Location: In person