Host/Receptionist

Job Position: Host/Receptionist

Location: Mataas na Kahoy, Batangas

Job Summary

The Host / Receptionist serves as the first point of contact for restaurant guests, providing a warm and welcoming experience from arrival to seating. The role is responsible for managing reservations, coordinating table assignments, assisting guests with inquiries, and ensuring smooth communication between guests and the restaurant team.

Duties and Responsibilities

• Welcome and greet guests in a warm, professional, and courteous manner.
• Manage guest arrivals, reservations, seating arrangements, and waiting lists.
• Escort guests to their assigned tables and provide menus when needed.
• Monitor table availability and coordinate with servers and restaurant management regarding seating.
• Answer phone calls, respond to inquiries, and assist with reservation requests.
• Provide accurate information regarding the restaurant’s menu, operating hours, promotions, facilities, and policies.
• Handle guest requests and concerns professionally and coordinate with the appropriate team for resolution.
• Maintain an organized reservation and guest information system.
• Monitor the dining area and ensure guests are attended to promptly upon arrival.
• Coordinate with the service and kitchen teams to support smooth restaurant operations.
• Assist in managing guest flow during peak hours and special events.
• Maintain a clean, organized, and presentable reception/front-of-house area.
• Assist with other front-of-house and administrative tasks as needed.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Tourism, Business Administration, or a related field is preferred.
• Previous experience as a Host, Receptionist, Front Desk Associate, Guest Relations Officer, or similar role is an advantage.
• Experience in a restaurant, hotel, café, or hospitality environment is preferred.
• Excellent customer service and interpersonal skills.
• Good verbal communication skills and a pleasant, professional demeanor.
• Ability to communicate effectively in English and Filipino.
• Organized and attentive to detail, particularly in handling reservations and guest information.
• Ability to remain calm, courteous, and professional in a fast-paced environment.
• Comfortable handling guest concerns and providing appropriate assistance.
• Presentable and professional appearance.
• Willing to work on weekends, holidays, and shifting schedules as required by restaurant operations.

Benefits:

• Promotion to permanent employee

Ability to commute/relocate:

• Batangas City, Batangas: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your asking salary?

Experience:

• Front desk: 1 year (Required)

Work Location: In person