Host/Take-Out

Mama's Italian Restaurant is a well established (35+ years) family dining restaurant. As a host, you are the first contact our customers have with our business, we are looking for friendly, upbeat, detail oriented, motivated individuals to join our team. We have part-time hours available, weekends are required.

As the initial guest contact, the host/hostess sets the tone for the entire dining experience. The host/hostess plays an essential role in establishing a positive and lasting relationship with our guests. The host/hostess is the first person to see the guest before they dine and the last person to see the guest before they leave. Warmly greet and welcome guests on arrival and say good-bye and thank you upon departure. Manage the efficient and timely seating of our guests to a table that best serves their needs.

Take-Out/Host/Hostess Job Description
As a member of the Mama’s family your primary responsibility is to work as part of a team to provide all guests with superior service, and a quality product in a safe, clean, and hospitable environment. As a member of the Mama’s family, you must always abide 100% by Mama’s core values regarding your treatment of guests, other team members, managers and Mama’s Italian Restaurant’s property. The specific knowledge, skill and ability requirements associated with your role as a take-out/host/hostess are:

Knowledge of Mama’s food and service quality standards and 100% adherence.
Knowledge of Guest Service & Service Orientation: Knowledge of the principles of guest service including the evaluation of guest satisfaction, and actively looking for ways to help people.
Active Listening Skills: Giving full attention to what guests, managers, & other team members are saying, taking time to understand the points being made, and asking questions as appropriate.
Problem Sensitivity & Problem Solving: The ability to tell when something is likely to go wrong and then analyzing information and evaluating results to choose the best solution or course of action.
Ability to organize, plan and prioritize work.
Ability to establish and maintain interpersonal relationships and sustain them over time (e.g. to create regular guests).
Self Control: Maintaining composure, keeping emotions in check and avoiding aggressive behavior even in very difficult situations.
Stress Tolerance: Accepting criticism and dealing calmly and effectively with high stress situations.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Responsible Cash Handling: Utilizing personal integrity and basic math skills to handle the assets of Mama’s Italian Restaurant in a responsible manner.
Memorization: The ability to remember information such as words, names, processes, procedures and numbers.
English Reading Comprehension: Understanding written sentences and paragraphs in work-related documents provided in English.
English Oral Comprehension & Expression: The ability to listen to, understand, and communicate information and ideas in spoken word and sentences utilizing the English language. The ability to speak so that others understand.
General Physical Activity: Performing activities that require considerable use of your arms and legs and moving your whole body, such as lifting, balancing, stooping and standing at length.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Physical Setting:

• Casual dining restaurant

Work Location: In person