Hotel Administrator

Hotel Administrator

Location: Moon Rock Villas, Ubud, Bali

Working Schedule

• 6 days per week
• 8 hours per day
• 1 day off per week

Salary

IDR 4,100,000 per month

Responsibilities

• Welcome guests and provide high-quality service throughout their stay.
• Handle guest check-in and check-out procedures.
• Manage reservations and keep booking information up to date.
• Provide guests with information about accommodation, hotel services, and additional services.
• Answer phone calls and messages and respond promptly to guest requests.
• Coordinate guest requests and operational issues with other hotel departments.
• Handle payments and maintain the required documentation and reports.
• Respond to guest complaints and non-standard situations in accordance with service standards.
• Ensure the reception area is organized and ready for daily operations.
• Follow company service standards and internal hotel procedures.

Requirements

• Previous experience as a Hotel Administrator, Receptionist, or Guest Relations staff in a hotel, villa, resort, or other hospitality property is an advantage.
• Good communication and customer service skills.
• Responsible, attentive, and well-organized.
• Ability to handle guest requests and resolve operational issues independently.
• Confident computer skills and experience with booking systems.
• English language skills sufficient for communication with international guests.
• Ability to work effectively as part of a team.
• Friendly, well-presented, and professional.

Benefits

• Salary — IDR 4,100,000 per month.
• BPJS Health & Employment.
• Paid annual leave.
• Career growth and professional development opportunities.
• Supportive team and comfortable working environment.

Work Location: In person