Hotel All Rounder

Eichardt's Private Hotel is located in the heart of Queenstown and provides the finest bespoke guest experience. Our world class food and beverage venues, The Grille and Eichardt's Bar are committed to providing exquisite food in elegant surroundings, paired with carefully selected regional wines, fine champagne, and signature cocktails. Our events spaces, The Penthouse and The Parlour cater to groups of up to 50 patrons, providing a personalised services in stylish venues.

The Opportunity

We are seeking an experienced and well-presented All-Rounder to support our Guest Services and Night team across both daytime and overnight operations.

This position requires initiative, adaptability, and a proactive approach, with the ability to seamlessly transition between departments while delivering exceptional service at all times.

Why work for us:

• Competitive remuneration package
• A professional, fun and rewarding working environment
• Career progression

Your responsibilities will be:

• Maintain and enhance a welcoming, personalised, and bespoke guest experience and consistently deliver the 5-star service
• Manage the front desk across both day and overnight shifts, ensuring smooth and efficient operations at all times
• Confidently handle phone and email enquiries in a professional and timely manner
• Assist guests with excursion, activity, and restaurant bookings
• Assist with hotel safety and security procedures, including property checks and ensuring compliance with hotel policies.
• Work collaboratively alongside other departments to ensure seamless service delivery
• Provide hands-on support across departments, including Housekeeping and Food & Beverage when required
• Regularly cover overnight shifts, ensuring smooth hotel operations, guest safety, and completion of end-of-day procedures and management reports
• Maintain a high level of presentation across all guest-facing areas

The successful applicant will:

• Have 1-2 years' experience in a similar customer service role
• Deliver excellent standards of customer service
• Possess effective problem-solving skills
• Driver's licence preferred
• Full NZ working rights
• First aid certificate preferable

If you are looking to take the next exciting step in your career, please apply through SEEK with your Resume and Cover Letter.