Hotel & Spa Reservations Assistant

Job Summary
We are seeking a friendly and detail-oriented Hotel & Spa Reservations Assistant to join our dynamic hospitality team. This role is vital in providing exceptional guest experiences by managing reservations, guest inquiries, and ensuring smooth communication between guests and the hotel. The ideal candidate will possess strong customer service skills and hospitality management knowledge.

Duties

• Manage reservation requests via phone, email, and online booking systems with professionalism and efficiency
• Assist guests with booking accommodations, spa appointments, and special requests
• Provide accurate information about hotel amenities, services, and local attractions
• Handle guest inquiries regarding room availability, rates, and policies using multi-line phone systems and excellent phone etiquette
• Maintain up-to-date reservation records and ensure data accuracy in hotel management software
• Coordinate with front desk staff to facilitate guest check-in/check-out processes and special accommodations
• Support guest relations by addressing concerns promptly and professionally to enhance overall guest satisfaction
• Promote hotel services such as spa treatments, guest activities, and special packages to enhance guest experience

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel setting
• Strong customer service skills with a focus on guest relations and guest services excellence
• Knowledge of hotel management systems, multi-line phone systems, and reservation software is preferred
• Excellent communication skills with professional phone etiquette and interpersonal abilities
• Previous hotel experience or background in hospitality management is advantageous
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail

This position offers an engaging opportunity for individuals passionate about hospitality to contribute to creating memorable guest experiences while advancing their careers in the industry.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking

Work Location: In person