Hotel Assistant Front Office Manager

The Assistant Front Office Manager helps the Front Office Manager run daily guest services, supervise front desk staff, and ensure smooth check-in and check-out procedures.

Responsibilities

• Supervise Operations: Oversee the front desk, bell staff, and guest services to keep daily routines running well.
• Manage Staff: Train, mentor, and schedule employees while monitoring shift performance.
• Resolve Issues: Handle guest complaints and special requests quickly and politely.
• Coordinate Departments: Work closely with housekeeping and maintenance to prepare VIP rooms and block rooms for repairs.
• Handle Administration: Assist with reporting, shift checklists, and stepping in for the manager when they are absent.

Qualifications

• Experience: 1 to 3 years of hotel, resort, or guest service experience, often including previous supervisory work.
• Education: A high school diploma is standard for many locations, though a degree in hospitality or business is preferred by larger brands.
• Technical Skills: Familiarity with hotel Property Management Systems (PMS) and basic office software.
• Soft Skills: Strong leadership, clear communication, and problem-solving abilities.

About the company

At the DoubleTree, it's our unique CARE culture that inspires us to create and deliver exceptional experiences for our guests, Team Members, and the communities in which we live and work.

Our hotel is near I-25, five minutes from the Broadmoor World Arena, and it's under five miles from downtown Colorado Springs, Fort Carson, and the Cheyenne Mountain Zoo. Garden of the Gods is only a 20-minute drive away.

Competitive Wages, Sick Leave Pay, 401(k), and Hilton Employee Discounts.

The DoubleTree Colorado Springs is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.