Hotel Assistant General Manager

Job Title: Assistant General Manager

Position Overview

The Assistant General Manager serves as the primary strategic partner to the General Manager, overseeing the daily operations and financial administration of the CopperLeaf Hotel. This versatile leadership role requires a unique blend of guest-facing service excellence and strong back-office management. The Assistant General Manger directly manages the reception desk and assists the housekeeping and maintenance teams to ensure flawless guest experiences, while executing critical administrative functions across Human Resources, Accounts Payable, and Group Sales support.

Key Responsibilities

Operations & Guest Experience Oversight

• Front Office Leadership: Direct the operations of the reception desk, ensuring seamless arrival/departure experience, efficient guest registration, and swift resolution of any guest concerns. Serves as a back-up receptionist when needed/
• Housekeeping Excellence: Partner with the Assistant Executive Housekeepers to maintain impeccable cleanliness standards throughout guest rooms and public spaces.
• Property Culture: Champion service standards that elevate the guest experience, serving as the acting General Manager in the their absence.

Human Resources Management

• Talent Acquisition: Manage the full recruitment lifecycle for hourly and supervisory staff, including job postings, interviewing, onboarding, and orientation.
• Compliance & Records: Maintain secure, up-to-date personnel files, track certification renewals, and ensure full compliance with federal, state, and local labor laws.
• Employee Relations: Serve as the primary point of contact for staff inquiries regarding policy interpretation, benefits administration, and conflict resolution. Lead annual performance review cycles.

Financial Administration & Accounts Payable

• Invoice Management: Oversee the property’s Accounts Payable processing, ensuring accurate coding of departmental expenses and timely submission to corporate accounting.
• Budgetary Support: Assist the General Manager in monthly variance reporting, labor cost analysis, and assist in the preparation of the annual operating budget.

Group Sales & Revenue Coordination

• Contract Execution: Ensure smooth execution of group room blocks and wedding blocks.
• Billing Reconciliation: Oversee the final invoicing and master account billing for group stays, ensuring accurate processing of deposits and commissions.

Qualifications & Skills

• Experience: Minimum of 3–5 years of progressive hospitality leadership experience (e.g., Front Office Manager, Operations Manager, or current Assistant General Manager).
• Financial Literacy: Proven experience handling property-level financials, specifically invoice coding, vendor management, or general bookkeeping.
• HR Knowledge: Familiarity with basic HR practices, employment compliance, and structured onboarding protocols.
• Systems Proficiency: Advanced proficiency with modern Property Management Systems (PMS) and standard office productivity software (e.g., Excel).
• Attributes: Exceptional communication skills (written and verbal), a highly organized approach to multitasking, problem identification/problem solving, and a polished, professional demeanor.
• Assistance: Performs other duties as of any other position within the hotel, as needed. Appreciates the opportunity to be of service to our guests and employees.
• Availability: Flexible work schedule to be available for our guests/business needs. Rotating Manager on Duty shifts each week.

Benefits

We offer a competitive compensation and benefits package, including:

• Competitive pay
• Health, dental, and vision insurance (shared cost)
• Paid time off (PTO)
• Paid holidays
• Life and disability insurance (additional cost)
• Professional development and training opportunities
• Career advancement opportunities
• Quarterly bonus potential
• Hotel discounts at participating properties
• Complimentary parking

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person