Hotel Assistant General Manager

Are you a motivated hospitality professional who thrives on delivering exceptional guest service and leading a successful hotel team? We are seeking an experienced and service-oriented Assistant General Manager (AGM) to support the General Manager in overseeing daily hotel operations, maintaining high service standards, and maximizing guest satisfaction and operational performance.

The ideal candidate will have strong leadership skills, a hands-on management approach, and a passion for creating outstanding guest experiences. This individual will assist in managing hotel departments, supervising team members, monitoring financial performance, and ensuring the property operates efficiently. When the General Manager is unavailable, the Assistant General Manager will assume leadership responsibilities and help ensure smooth day-to-day operations.

Responsibilities

Hotel Operations & Leadership

• Assist the General Manager in overseeing daily hotel operations, ensuring all departments operate efficiently and consistently meet brand standards.
• Provide leadership and direction to hotel staff, promoting teamwork, accountability, and a positive work environment.
• Assume the General Manager’s responsibilities when needed to maintain operational continuity.
• Monitor hotel performance, occupancy, guest satisfaction, and overall service quality.
• Ensure compliance with company policies, brand standards, safety procedures, and applicable laws and regulations.

Front Office & Guest Services

• Oversee front desk operations, reservations, check-in and check-out procedures, and guest relations.
• Handle guest concerns and service recovery situations professionally and promptly.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Ensure accurate billing, cash handling, shift reports, and front office procedures.
• Support front office scheduling, training, and performance management.

Food & Beverage Operations

• Assist in overseeing Food & Beverage operations, including breakfast service, restaurant operations, bar service, and catering, as applicable to the property.
• Ensure food quality, cleanliness, service standards, and guest satisfaction.
• Monitor labor costs, inventory, waste, and departmental expenses.
• Ensure compliance with food safety, sanitation, and applicable alcohol service regulations.
• Work closely with department leaders to maintain efficient and profitable F&B operations.

Financial & Administrative Management

• Assist with budgeting, forecasting, payroll review, labor management, and expense control.
• Monitor departmental revenue and expenses to support profitability.
• Review daily reports, occupancy levels, revenue performance, and operational results.
• Assist with accounts payable, purchasing, inventory controls, and administrative responsibilities as needed.
• Identify opportunities to improve operational efficiency and financial performance.

Staff Development & Human Resources

• Assist with recruiting, onboarding, training, scheduling, and evaluating hotel employees.
• Coach and mentor team members to encourage professional growth and consistent performance.
• Address employee concerns and performance issues in accordance with company policies.
• Promote a culture of respect, teamwork, accountability, and exceptional service.

Property Maintenance & Quality Assurance

• Coordinate with housekeeping and maintenance teams to maintain cleanliness, room readiness, and overall property appearance.
• Conduct routine property inspections to ensure guest rooms, public areas, and facilities meet established standards.
• Follow up on maintenance requests and ensure timely resolution of deficiencies.
• Support emergency procedures, workplace safety, and risk management initiatives.

Qualifications

• Minimum of 2 years of experience as an Assistant General Manager or Front Office Manager in a hotel or comparable hospitality environment.
• Minimum of 1 year of Food & Beverage experience, preferably in a hotel, restaurant, or full-service hospitality operation.
• Strong knowledge of hotel front office operations, guest relations, staff supervision, and daily hotel management.
• Demonstrated leadership, communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Proficiency in hotel property management systems (PMS), Microsoft Office, and basic financial reporting.
• Ability to work flexible hours, including evenings, weekends, and holidays, as operational needs require.

Preferred Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field; equivalent relevant experience may be considered.
• Experience with budgeting, forecasting, payroll, labor cost control, and revenue management.
• Experience working with branded hotels and maintaining brand quality assurance standards.
• Knowledge of hotel Food & Beverage operations and service excellence programs.

Key Skills & Competencies

• Strong leadership and team-building abilities.
• Excellent customer service and guest recovery skills.
• Financial awareness and operational decision-making.
• Effective communication and conflict resolution.
• Attention to detail and commitment to quality.
• Flexibility, accountability, and a hands-on management style.

What We’re Looking For

We are looking for a proactive hospitality leader who leads by example, takes ownership of daily operations, and is committed to delivering an exceptional guest experience. The successful candidate will be comfortable supporting all hotel departments, developing team members, and stepping into the General Manager’s role when necessary.

If you are ready to take the next step in your hospitality management career and make a meaningful impact on hotel performance, team development, and guest satisfaction, we encourage you to apply today!

About the company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.