Hotel - Assistant Operations Manager (5 days work week) 酒店 - 助理營運經理（五天工作周）

Hotel - Assistant Operations Manager (5 days work week)

Job Responsibilities:

• Ensure high levels of guest satisfaction by assisting with check-ins, check-outs, handling guest inquiries, and resolving complaints efficiently.
• Review any pending guest complaints and ensure timely resolution.
• Quickly address and resolve any guest or operational issues, minimizing disruptions and maintaining a positive guest experience.
• Build strong guest relationships, aiming to enhance guest loyalty and retention through personalized service.
• Confirm guest special requests and preferences are noted and addressed.
• Support the Operations Manager in daily operations, stepping in to handle any issues that arise and ensure smooth running of the hotel.
• Act as the Duty Manager.

Job Requirements:

• Diploma or Certificate in Hospitality Management or related disciplines
• Relevant 2 years or above experience as Supervisor or Team Leader of Front Office;
• Presentable, service oriented with excellent interpersonal skills
• Responsible, self-motivated and team player
• Good command of spoken English, Mandarin and Cantonese
• Good PC Knowledge in MS Word and Chinese Word Processing
• Familiar with Opera / Shiji PMS will be an advantage
• ⁠Immediate availability will receive priority consideration

酒店 - 助理營運經理（五天工作周）

工作職責：

• 協助賓客入住、退房、處理查詢，確保賓客高度滿意。

• 檢視及跟進及高效解決任何賓客投訴，確保及時處理。

• 快速處理及解決賓客或營運上的問題，維持正面的賓客體驗。

• 建立良好的賓客關係，提高賓客忠誠度。

• 協助營運經理/副營運經理處理日常營運工作，並主動解決問題，確保酒店運作暢順。

• 履行值班經理職責。

職位要求：

• 持有酒店管理或相關學科之文憑或證書。

• 具2年或以上接待部門主管相關經驗。

• 具備優秀的服務態度、人際關係及溝通技巧。

• 積極主動、具責任感、領導能力及團隊合作精神。

• 良好英語、普通話及廣東話。

• 熟悉MS Word及中文輸入。

• 具Opera或Shiji PMS系統經驗者優先。

• 可即時到職者優先考慮。