Hotel Assistant Sales Manager

RESPONSIBILITIES

• Responsible for Travel Agents, OTAs (Online Travel Agencies), and Wholesalers for the hotel to meet sales targets.
• Conduct regular sales calls and site inspections.
• Maintain a high level of visibility within the travel agent community and attend relevant industry trade shows.
• Achieve and exceed assigned sales targets by developing and executing effective sales strategies tailored to the Travel Agent segment.
• Negotiate contracts, close deals, and prepare/deliver compelling presentations to potential travel partners and clients.
• Monitor competitor activity and market trends to adjust sales strategies and maintain a competitive edge.
• Develop and maintain strong, long-term relationships with key travel accounts to promote brand loyalty and repeat business.
• Stay up-to-date on all hotel product knowledge, features, and services to effectively "upsell" and provide expert recommendations.
• Handle customer complaints and concerns in a professional and efficient manner to protect the hotel's reputation.
• Analyze sales data to identify emerging trends, growth opportunities, and specific areas for performance improvement.
• Manage all administrative tasks, including creating detailed sales reports, maintaining accurate records, and overseeing the processing of payments.
• Assist with the strategic planning and on-site execution of industry trade shows and exhibitions.
• Provide direct operational support to the Reservations Department to ensure seamless booking processes, particularly for high-profile clients or complex group-specific requests.
• Train, coach, and motivate sales team members to improve performance and meet objectives.
• Any other duties as directed by Management/Superior from time to time.

REQUIREMENT

• Candidates must possess at least a Diploma / Degree in Business, Hotel Management or a related field is typically preferred.

• Required Language (s) English and Bahasa Malaysia.

• Proficiency in Mandarin is a prerequisite for this role to effectively communicate with Mandarin-speaking clients.

• The person should have at least 4 years of sales experience in a hotel, preferably with a focus on the travel agent segment.

• He / She should have outgoing personality and communications skill.

• Ability to work independently.

• Excellent negotiation, presentation, and interpersonal skills to build long-term client relationships.

• Must have good business sense and computer literacy skills.

• An organized, detail-oriented and able to multitask.