Hotel Carmichael - In Room Dining Server

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

DEPARTMENT: Food and Beverage

REPORTS TO: Restaurant Manager

STATUS: Non-Exempt

RESPONSIBILITIES:

• Maximize guest service.
• Set up room service trays with proper condiments, utensils and linens.
• Deliver food from the kitchen to guest rooms as orders are readied in the kitchen.
• Clear used trays from hallways and take dishes to the dish room.
• To transport dirty tableware from the Dining Room to the dish drop area and sort accordingly.
• To conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
• To assist servers and hosts when specifically requested.
• To be knowledgeable of general guest information.
• Ability to maintain regular attendance and be punctual in a complete uniform for any scheduled shift.
• Maintains communication and teamwork with all co-workers and supervisors.
• Maintains an acceptable appearance for station and surrounding area.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to walk and stand throughout an eight-hour shift.
• Ability to organize and prioritize under pressure.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and hotel floor plan, register operation.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:
Previous restaurant serving and/or customer service experience.