Hotel Cleanliness Supervisor

About the role

Inspect guest rooms, public areas, and pool after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities and act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Key responsibilities

• Inspect guest rooms, public areas, pool, etc. after being cleaned to ensure quality standards
• Run sold room reports, verify room status, and determine discrepant rooms
• Prioritize room cleaning and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry
• Document and resolve issues with discrepant rooms with the Front Desk
• Prepare, distribute, and communicate changes in room assignments
• Communicate issues to next shift
• Complete required paperwork
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

About you

• Follow all company and safety and security policies and procedures
• Report any maintenance problems, safety hazards, accidents, or injuries
• Complete safety training and certifications
• Maintain clean and professional uniform and personal appearance
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs
• Speak with others using clear and professional language
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance