Hotel Duty Manager

Overview

Join our dynamic hospitality team as a Hotel Duty Manager, where you will be the cornerstone of exceptional guest experiences and smooth hotel operations. This energetic role requires a proactive leader who thrives in a fast-paced environment, ensuring that every guest receives top-tier service while managing daily hotel functions. As the Hotel Duty Manager, you will oversee front desk activities, coordinate staff, handle guest inquiries, and resolve issues promptly to uphold our commitment to hospitality excellence. Your leadership will inspire teams and elevate the overall guest journey, making each stay memorable and enjoyable.

Responsibilities

• Supervise daily hotel operations, including front desk, housekeeping, and guest services teams, to ensure seamless service delivery.
• Act as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring satisfaction at all touchpoints.
• Coordinate with human resources to manage staff schedules, training sessions, and performance evaluations.
• Oversee safety protocols and security measures to maintain a secure environment for guests and staff alike.
• Assist in managing reservations, check-ins, check-outs, and billing processes efficiently.
• Lead by example in delivering exceptional hospitality standards and fostering a positive team atmosphere.
• Support multilingual and bilingual guests by providing clear communication and personalized service to meet diverse needs.

Skills

• Proven supervising experience within the hotel or hospitality industry with strong leadership capabilities.
• Excellent guest services skills with a passion for creating welcoming environments.
• Multilingual or bilingual abilities to communicate effectively with diverse guests and team members.
• Solid understanding of human resources practices related to staffing, training, and employee relations.
• Strong organizational skills with the ability to manage multiple tasks simultaneously under pressure.
• Knowledge of hospitality operations, safety procedures, and security protocols.
• Demonstrated ability to motivate teams and lead with confidence in a fast-paced setting.

Embark on this exciting opportunity to lead with energy and professionalism! We are committed to supporting your growth as a hospitality leader while delivering unforgettable experiences for our guests every day.

Pay: £31,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person