Hotel Facilities Technician

Job Summary

The Facilities Technician is responsible for maintaining the hotel’s facilities, equipment, and building systems to a high standard of safety, reliability, appearance, and operational efficiency. The role involves preventive maintenance, troubleshooting, repairs, installations, and general technical support across guest rooms, public areas, kitchens, back-of-house areas, and mechanical rooms.

The Facilities Technician is expected to demonstrate a strong commitment to hospitality and consistently uphold MAMA standards while contributing to guest satisfaction, workplace safety, sustainability, and the smooth operation of the hotel.

Key Responsibilities

Maintenance & Repairs

Carry out fault repairs, troubleshooting, and preventive maintenance throughout guest rooms, public areas, kitchens, back-of-house areas, and other hotel facilities.

Perform maintenance and minor repairs involving electrical systems, plumbing, carpentry, painting, lighting, kitchen appliances, fixtures, and Fire Life Safety (FLS) systems.

Carry out general technical tasks, including connecting and setting up equipment and installing or replacing lighting, locks, hinges, fittings, and other fixtures.

Respond promptly to maintenance requests and ensure work orders are completed within the required timeframe.

Investigate escalated maintenance issues and take appropriate corrective action or refer them to the relevant specialist when necessary.

Plant & Equipment

Conduct routine inspections of mechanical rooms, equipment, and relevant building systems to ensure they remain clean, safe, operational, and maintained to hotel standards.

Identify potential equipment failures or maintenance concerns and take preventive action wherever possible.

Ensure tools, equipment, materials, and maintenance supplies are properly controlled, maintained, stored, and used safely.

Maintain a clean, safe, and organized workshop and work area.

Preventive Maintenance & Documentation

Complete scheduled preventive maintenance activities accurately and on time.

Record completed preventive maintenance work and maintain accurate maintenance documentation.

Document outstanding work and important technical information in the occurrence or engineering logbook to ensure effective handover to the next engineer or technician.

Monitor and track maintenance requests to ensure timely completion and appropriate follow-up.

Spare Parts & Inventory

Identify required spare parts and materials and assist with sourcing and ordering them when necessary.

Maintain appropriate stock levels of frequently used maintenance materials and spare parts.

Ensure all stock movements, usage, receipts, and issues are accurately tracked and recorded.

Health, Safety & Compliance

Follow all hotel health and safety policies, procedures, and applicable regulations.

Wear and correctly use the required personal protective equipment (PPE) when carrying out maintenance activities.

Follow safe working procedures and immediately report unsafe conditions, hazards, accidents, or equipment defects.

Support the proper operation and maintenance of Fire Life Safety systems and other safety-related equipment.

Monitor and supervise contractors carrying out maintenance, repair, renovation, or construction activities within the hotel.

Ensure contractors comply with hotel safety requirements, work procedures, quality standards, and agreed scope of work.

Monitor completed contractor work and report quality or safety concerns to the Engineering Manager or Chief Engineer.

Guest Service

Demonstrate a professional, courteous, and guest-focused approach when carrying out maintenance activities.

Minimize disruption to guests while completing repairs and maintenance work.

Stay aware of guest satisfaction scores and feedback relating to hotel facilities and maintenance.

Actively contribute to improving departmental performance and overall guest satisfaction.

Sustainability & Efficiency

Support the hotel’s environmental and sustainability initiatives.

Minimize unnecessary waste and ensure responsible use of materials and resources.

Help optimize energy and water consumption by identifying leaks, inefficient equipment, unnecessary energy usage, and other opportunities for improvement.

Qualifications & Experience

Certificate, NITEC, Higher NITEC, Diploma, vocational qualification, or equivalent training in Electrical, Mechanical, Building Services, Facilities Management, or a related technical discipline is preferred.

Previous experience in hotel engineering, building maintenance, facilities management, or a similar technical environment is preferred.

Practical knowledge of electrical, plumbing, carpentry, painting, lighting, and general building maintenance.

Basic knowledge of Fire Life Safety systems and safe working practices.

Ability to troubleshoot technical problems and carry out minor repairs independently.

Experience working with preventive maintenance schedules and work-order systems is an advantage.

Working Requirements

Ability to perform physically demanding maintenance duties, including standing, walking, bending, lifting, and working with tools and equipment.

Willingness to work shifts, weekends, and public holidays according to operational requirements.

Willingness to respond to urgent maintenance situations when required.

Ability to work safely in plant rooms, kitchens, guest areas, back-of-house areas, and other operational environments.

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin, Mama Shelter is a creator of living spaces and a daily director!

We create atypical places where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. More than rooms and restaurants, Mama Shelter hotels have an energy, a vibrancy; they are true urban refuges. Mama Shelter is a place to live life to the fullest: it's irreverent, popular, sassy, and sexy.

Mama Shelter spans three continents, nine countries and fourteen cities, with more openings in the pipeline. Mama Shelter is part of the Ennismore collective, a creative hotel group rooted in cultures and destinations. Ennismore is a JV with Accor, the largest hospitality company in Europe.