Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:

$23 hourly

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

• High school diploma, GED, or equivalent

• Has previous experience or working knowledge of Microsoft Office and reservation management systems

• 1+ year of hotel industry experience or related job preferred

• 1-2 years of hotel receptionist experience

About Company

The Adelphi Hotel and Salt & Char Restaurant in Saratoga Springs’ landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today’s guests. It is a part of the Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.