Hotel Front Desk Agent

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.

Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily

Enforce hotel and company credit policies.

Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.

Use yield management polices to maximize revenue and occupancy.

Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.

May perform duties of a general clerical nature within the hotel.

Attend and is involved in monthly front desk meetings.

Work closely with sales department to implement strategies to maximize room revenue.

May fill-in on front desk.

Other duties as assigned.

Education

• HS Diploma or equivalent

Experience

• 1 year of previous experience as front desk agent