Hotel Front Desk Agent

Job Summary

Join our dynamic hospitality team as a Hotel Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, managing guest check-ins and check-outs, handling reservations with efficiency, and providing exceptional customer service that exceeds expectations. Your multitasking skills and hospitality expertise will ensure smooth operations at the front desk, fostering guest satisfaction and loyalty. If you thrive in a fast-paced environment and are passionate about delivering top-tier service, this is the perfect opportunity to elevate your career in hospitality management. Must be available and flexible to work the 2nd shift and weekends, specifically Fridays and Saturdays.

Duties

• Greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, confirming bookings and updating guest information accurately.
• Handle guest inquiries via phone and in person with excellent phone etiquette, providing information about hotel amenities, local attractions, and services.
• Assist guests with check-in and check-out procedures efficiently while maintaining attention to detail.
• Address guest concerns promptly, employing customer service problem-solving skills to resolve issues effectively and enhance guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly.
• Follow hotel emergency procedures to ensure safety protocols are maintained at all times.
• Maintain accurate records of guest transactions during night audits or shift changes to ensure financial accuracy.
• Promote guest relations by offering personalized service, upselling amenities when appropriate, and creating a welcoming atmosphere for diverse clientele including multilingual or bilingual guests.

Experience

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.
• Familiarity with property management systems (PMS), especially OPERA or equivalent hotel management software.
• Strong customer service background with excellent communication skills, including phone communication and client interaction.
• Knowledge of hotel emergency procedures and safety protocols to handle various situations confidently.
• Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively.
• Previous night audit experience is a plus for managing end-of-day financial reconciliations.
• Experience working in resort settings or high-volume hotels enhances your ability to thrive in this role.

Join us in creating exceptional guest experiences through energetic service and professional excellence!

Pay: $15.00 - $18.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Employee discount
• Free parking
• Paid time off
• Retirement plan

Work Location: In person