Hotel Front Desk Agent

DELAMAR-Luxury Boutique Hotel in West Hartford, CT, is looking for a Front Desk Agent responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

Schedule: Full-time, 1st shift (7am-3pm) Must be available Sundays, Weekends and Occasional Holidays

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accountable for processing check-ins and check-outs
• Creates reservations and processes special requests.
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests' needs
• Provides gracious and efficient telephone services
• Responds to incoming calls and emails promptly and knowledgeably, ensuring accurate information
• Completes all items on the checklist
• Communicates the services and amenities of the hotel to guests
• Prepares room keys for incoming guests
• Accepts and provides wake-up calls for guests
• Collaborates effectively with other service departments to effectively manage guest services
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems
• Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS

• Strong customer service and organizational skills
• Team player
• Must be fluent in English and have a good phone voice
• Willing to go the extra step to ensure guest satisfaction
• Excellent computer skills
• Knowledge of Opera is strongly preferred
• Previous hospitality experience required

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person