Hotel Front Desk Agent

Position Summary

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing exceptional guest service, handling check-ins and check-outs, managing reservations, answering guest questions, and ensuring a positive experience throughout each guest’s stay.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Check guests in and out efficiently and accurately.
• Process reservations, cancellations, room assignments, and payments.
• Provide information about hotel amenities, services, and local attractions.
• Respond to guest requests, questions, and concerns promptly and professionally.
• Handle guest complaints and work toward appropriate solutions.
• Maintain accurate guest records and follow hotel policies and procedures.
• Answer and direct telephone calls and respond to emails or other guest inquiries.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Monitor room availability and communicate changes to appropriate departments.
• Maintain a clean, organized, and professional front desk area.
• Follow cash-handling, security, and privacy procedures.
• Assist with other front-office duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel front desk experience.
• Excellent communication and interpersonal skills.
• Professional and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional in a fast-paced environment.
• Basic computer skills and ability to learn hotel management systems.
• Ability to handle confidential guest information appropriately.
• Ability to work independently and as part of a team.
• Availability to work flexible shifts, including weekends and holidays.

Preferred Skills

• Experience with hotel property management systems (PMS).
• Cash-handling and payment-processing experience.
• Knowledge of local attractions and services.
• Ability to communicate in multiple languages is a plus.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work at a computer and telephone for extended periods.
• Ability to perform occasional bending, reaching, and other routine front-desk tasks.

What We Offer

• Competitive pay
• Paid Time Off
• Hotel Employee Discounts
• Opportunities for training and career advancement