Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Field customer complaints when necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations

About the company

Create memories to last a lifetime at Bayside Inn Key Largo, where you’ll find the best sunsets, a private beach, and a pool, convenient access to fishing, diving, restaurants, and all the unique experiences that the Florida Keys have to offer. Ideal for adventurers, romantic retreaters, family fun-seekers, and pet parents alike, Bayside Inn Key Largo is your best choice for affordable comfort in an easygoing atmosphere - just one hour from Miami.