Hotel Front Desk Agent PM - Grapevine

The Springhill Suites by Marriott in Grapevine is seeking Guest Service Representatives to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart.

The position available is for someone who is able to work EVENING shift 3pm to 11pm. Must be available to work Monday - Sunday, (rotating schedule), have a TX License and be willing to drive shuttle the van.

This is a FULL-TIME position.

The customer service-oriented staff will:

-Check guests into and out of the hotel

-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.

-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.

-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.

-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.

-Ensure that the back office, front desk, lobby and other common areas are clean and well organized.

-Ability to communicate with public, hotel staff and management in a professional manner.

-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.

-Provide effective communication to all departments.

-Effectively coordinate relocation of guests when necessary.

-Maintain a high level of professional appearance and demeanor

-Perform other tasks as needed

Job Requirements:

-Strong customer service skills.

-Follow/enforce company policies and procedures.

-Resolve problems in professional manner.

-Valid TX Drivers License for guest shuttle

-Willingness to drive Shuttle Van

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Work Location: In person