Hotel Front Desk Agent - PT

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:

$18 Hourly

Responsibilities:

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems

About Company

The Iron Horse Hotel is Milwaukee's most chic and sophisticated property, located in the city's historic warehouse district. The transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. Lounge, bar, restaurants, top-notch business services, meeting spaces, and never-before-seen rider amenities are just a few of the amenities available. VIP Pooch treatment for your family dog.