Hotel Front Desk Associate

Job Summary

Travelodge by Wyndham in Madison Heights is seeking a dependable and friendly Hotel Front Desk Associate to join our team. The Front Desk Associate is responsible for welcoming guests, handling reservations, completing check-ins and check-outs, processing payments, answering phone calls, and assisting guests throughout their stay.

We are looking for someone who is reliable, professional, comfortable working independently, and able to provide good customer service in a fast-paced hotel environment.

Responsibilities

• Greet guests and provide friendly, professional service
• Complete guest check-ins and check-outs
• Create, modify, and manage reservations
• Answer incoming phone calls and assist with questions
• Process cash and credit card payments accurately
• Verify guest identification and required registration information
• Respond to guest questions, requests, and concerns
• Communicate with housekeeping and maintenance regarding room needs
• Maintain accurate front desk records and shift paperwork
• Keep the front desk and lobby area clean and organized
• Follow hotel policies and procedures
• Complete shift duties and communicate important information to the next shift

Experience & Qualifications

• Previous hotel, front desk, or customer service experience preferred but not required
• Basic computer skills required
• Strong communication and customer service skills
• Must be dependable and punctual
• Ability to remain professional when handling guest concerns
• Comfortable handling cash and credit card transactions
• Ability to multitask and stay organized
• Must be able to work independently
• Flexible availability, including weekends and holidays, is preferred

Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences!

Pay: $15.00 - $20.00 per hour

Work Location: In person