Hotel Front Desk Attendant

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Must be available to work all 3 shifts.

Compensation:

$17 hourly

Responsibilities:

• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Take reservations over the telephone, through emails and in person, including groups

Qualifications:

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

About Company

Extended Stay America Suites Fenton - St. Louis