Hotel Front Desk Attendant

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival
• Provide efficient and accurate check-in and check-out services while maintaining attention to detail
• Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns
• Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction
• Manage reservations, assign rooms, and update guest information within hotel systems
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly
• Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere
• Accurately process payments, handle cash, and ensure proper financial procedures are followed
• Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications

• 3 pm-11 pm
• Strong customer service skills with a commitment to delivering exceptional guest experiences
• Effective problem-solving abilities with a proactive and solution-oriented mindset
• Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members
• Highly organized with the ability to manage multiple tasks in a fast-paced environment
• Strong time management skills and the ability to prioritize responsibilities efficiently
• High level of attention to detail and accuracy in all tasks
• Basic computer proficiency, including data entry and typing skills
• Ability to stand and remain active for extended periods (up to 8 hours per shift)
• Availability to work a flexible schedule, including weekends and holidays

About the company

Rolling Hills Hospitality began in 2005 with a small team, one property in rural Kentucky, and a simple belief: hospitality should be thoughtful, sincere, and done with pride. Today, our growing portfolio includes distinctive hotels, restaurants, and guest experiences—and that belief still shapes how we work.

We call our approach the Rolling Hills Way. It means creating a warm welcome, caring about the details, and following through when someone needs us. We know memorable stays are built through everyday interactions, and every associate has a part in making them happen.

Taking care of our people is part of that commitment. Our leaders work alongside their teams, offer practical coaching, recognize great work, and welcome questions and ideas. We want associates to feel supported, take pride in what they do, and have opportunities to keep learning and growing. As Rolling Hills grows, we’re looking for people who want to help shape what comes next.