Hotel Front Desk Clerk- A Shift

Overview

We are seeking a dedicated and professional Hotel Front Desk Clerk to join our team. to work a regular schedule of 2 days per week. Shift is 7 am to 3 pm. Entry level pay is $14.50 per hour, all training provided. Weekends and holidays are required. Must enjoy interacting with people, be detail oriented, able to learn and follow procedures, and work independently.

As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience throughout their stay. The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and welcoming attitude.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations using hotel management software.
• Process payments and manage billing inquiries.
• Provide information about hotel amenities, local attractions, and services.
• Answer phone calls with professionalism, utilizing effective phone etiquette.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a high standard of guest relations.

Qualifications

• Previous experience in hospitality or hotel management is not required.
• Strong guest service skills with the ability to handle diverse customer needs.
• Proficiency in phone systems and excellent phone etiquette.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills and attention to detail in managing front desk operations.
• A friendly personality with a commitment to providing outstanding guest services.

Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!

Job Type: Part-time

Pay: From $14.50 per hour

Language:

• English (Required)

Location:

• Hancock, MI 49930 (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person