Hotel Front Desk Clerk

Job Overview

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. The this is a swing shift position with hours being 3pm-11pm. This energetic role involves delivering exceptional customer service, managing reservations, and ensuring a smooth check-in process. Your enthusiasm and professionalism will set the tone for our guests’ experience, creating a warm and inviting atmosphere that encourages repeat visits. If you thrive in fast-paced environments and have a passion for hospitality, this is your chance to shine!

Duties

• Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
• Manage reservations using hotel management systems such as Resnexus ensuring accuracy and completeness.
• Handle guest inquiries via multi-line phone systems with professionalism, demonstrating excellent phone etiquette.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences.
• Address guest concerns promptly, utilizing customer service problem-solving skills to resolve issues effectively.
• Maintain accurate records of guest stays, billing, and special requests while adhering to hotel emergency procedures.
• Support night audit processes by reconciling accounts and preparing reports to ensure financial accuracy.

Requirements

• Proven experience in hospitality management or front desk operations within hotels or resorts.
• Multilingual or bilingual abilities are highly preferred to serve diverse guest populations effectively.
• Familiarity with hospitality reservation systems.
• Strong customer service skills with a focus on guest relations and guest services excellence.
• Knowledge of hotel emergency procedures, guest safety protocols, and procedures.
• Exceptional communication skills, both verbal and written, with the ability to handle multi-line phone systems confidently.
• Previous hotel experience in a front desk or hotel management role is highly desirable.
• Ability to work flexible hours, including nights, weekends, and holidays as needed in a fast-paced environment.

Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are committed to providing a supportive environment that fosters growth, teamwork, and excellence in service delivery.

Pay: $15.00 per hour

Work Location: In person