Hotel Front Desk Clerk

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About the company

The Holiday Inn Express brand is trusted and well-loved by travelers around the world. Guests choose us because they know they can count on a clean, comfortable stay, exceptional service, and a team that genuinely cares. Every interaction is an opportunity to strengthen that trust and create an experience that exceeds expectations. We proudly live the Holiday Inn Express promise to Stay Smart by delivering consistency, warmth, and hospitality that keeps our guests coming back.