Hotel Front Desk

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly and effectively
• Maintain a clean and organized front desk area
• Assist with administrative tasks such as filing, data entry, and record keeping
• Collaborate with other hotel departments to ensure guest satisfaction

Skills:

• Strong hospitality skills with a focus on providing exceptional customer service
• Multilingual abilities, with proficiency in languages such as , , or preferred
• Excellent communication and interpersonal skills
• Knowledge of hotel operations and guest services
• Familiarity with phone systems and office equipment
• Ability to handle difficult situations with patience and professionalism
• Strong organizational skills and attention to detail
• Flexibility to work various shifts, including evenings, weekends, and holidays

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Work Location: In person