Hotel Front Desk

Job Summary
We are seeking an experienced and dynamic Hotel Front Desk Supervisor to oversee daily front desk operations at our upscale resort. The ideal candidate will ensure exceptional guest experiences through excellent customer service, efficient management of front desk activities, and leadership of the front desk team. This role requires a professional with strong hospitality management skills, multilingual abilities, and a passion for guest relations. The Front Desk Supervisor will play a key role in maintaining the high standards of our hotel and ensuring smooth operations during all shifts, including nights.

Responsibilities

• Supervise and coordinate front desk activities to ensure smooth check-in and check-out processes.
• Provide outstanding guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
• Manage reservations, cancellations, and modifications accurately within hotel management systems.
• Oversee night audit procedures to reconcile accounts and ensure financial accuracy.
• Train, mentor, and support front desk staff to uphold service standards and hotel policies.
• Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette.
• Maintain guest relations by responding promptly to special requests or concerns.
• Ensure compliance with hotel policies, safety procedures, and hospitality standards.
• Assist in managing guest complaints or disputes with tact and professionalism.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met efficiently.

Skills

• Proven experience in hospitality management or hotel front desk operations.
• Strong customer service skills with a focus on guest satisfaction.
• Multilingual abilities are highly desirable to serve our diverse clientele effectively.
• Bilingual proficiency is a plus for communicating with a broader range of guests.
• Knowledge of hotel management systems and multi-line phone systems.
• Experience with night audit procedures is preferred.
• Excellent communication skills, including phone etiquette and interpersonal skills.
• Leadership qualities with the ability to supervise and motivate staff effectively.
• Strong organizational skills with attention to detail in a fast-paced environment.
• Ability to handle guest relations professionally while maintaining composure under pressure. This position offers an exciting opportunity for a dedicated hospitality professional to lead our front desk team while delivering memorable experiences for our guests in a luxurious resort setting.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Work Location: In person