Hotel Front Desk

Overview

Join our vibrant hospitality team as a Hotel Front Desk Associate, where your energy and dedication will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you’ll be the welcoming face of our hotel, providing exceptional guest services, managing reservations, and ensuring smooth operations at the front desk. Your proactive approach and hospitality expertise will set the tone for a positive stay, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management and customer relations within a lively, fast-paced environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage reservations efficiently using property management systems (PMS)
• Handle guest inquiries via multi-line phone systems with excellent phone etiquette and clear communication
• Assist guests with room assignments, upgrades, and special requests to enhance their stay
• Provide information about hotel amenities, local attractions, and services to ensure guest satisfaction
• Respond promptly to guest concerns or complaints with effective problem-solving skills and a positive attitude
• Follow hotel emergency procedures to ensure guest safety and coordinate with relevant departments during incidents
• Maintain accurate records of guest information, billing details, and special accommodations
• Support night audit processes when required, ensuring financial accuracy and reporting compliance
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and efficiently

Experience preferred, but willing to train

• Previous experience in hospitality management or hotel operations is highly preferred
• Strong customer service skills with the ability to handle diverse guest needs in a courteous manner
• Bilingual or multilingual abilities are a plus, enhancing communication with international guests
• Familiarity with front desk procedures, hotel management software, and night audit processes
• Excellent phone etiquette and experience managing multi-line phone systems
• Knowledge of hotel security procedures and guest relations best practices
• Excellent communication skills for client interaction via phone and face-to-face interactions in a fast-paced environment

Join us to deliver outstanding hospitality experiences while advancing your career in the vibrant world of hotel management!

Pay: From $15.00 per hour

Expected hours: 14.0 – 32.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person