Hotel Front Desk Manager

Join our team at the Renaissance Baltimore Harbor Place as the Front Desk Manager. The Front Office Manager (AFOM) manages the daily operations, guest services, and staff at a hotel's front desk.

Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in to lead the team.

Responsibilities

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
• Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
• Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Administrative Duties: Assist with payroll, performance evaluations, and reporting.
• Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
• Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

Qualifications

• Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
• Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience.
• Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
• Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

About the company

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.

We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off, holidays, and sick leave
• Professional development and training opportunities
• Career advancement and internal growth opportunities
• Employee recognition and reward programs
• A collaborative, inclusive, and supportive work environment