Hotel Front Desk Manager

Company Overview:
Superior Hospitality is a leading hospitality company dedicated to providing exceptional guest experiences. With a commitment to excellence and a passion for hospitality, we strive to create memorable stays for all our guests. We are currently seeking a dynamic individual to join our team as Assistant General Manager for one of our prestigious hotels. MUST BE AVAILABLE TO COVER ALL SHIFTS.

Job Summary:
The Front Desk Manager will play a pivotal role in the overall success of the hotel by assisting the General Manager in overseeing daily operations and ensuring exceptional guest service standards. This position requires a hands-on approach, strong leadership skills, and the ability to foster a positive work environment for the team.

Key Responsibilities:

• Assist the General Manager in all aspects of hotel operations, including front desk management, housekeeping, food and beverage services, maintenance, and administration.
• Ensure smooth day-to-day operations by effectively coordinating with department heads and frontline staff.
• Monitor guest satisfaction and address any concerns or issues promptly and effectively.
• Assist in the development and implementation of strategies to maximize revenue and profitability, including sales and marketing initiatives.
• Oversee employee training and development programs to ensure staff members are equipped with the necessary skills and knowledge to deliver exceptional service.
• Maintain high standards of cleanliness, safety, and compliance with company policies and regulations.
• Assist in budgeting, forecasting, and financial analysis to optimize performance and control costs.
• Foster a positive working environment by promoting teamwork, open communication, and professional growth opportunities for staff.
• Handle guest inquiries, complaints, and special requests in a timely and courteous manner.
• Collaborate with the General Manager and other stakeholders to develop and implement strategies for continuous improvement.

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or related field (preferred).
• Previous experience in a similar role as an Assistant Manager or in hospitality management of 2 years.
• Proven experience in hotel management or a similar role, with a track record of success in achieving operational excellence and guest satisfaction.
• Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Knowledge of industry trends, best practices, and regulatory requirements.
• Certification in hospitality management or related field (an asset).

Join our team and become a part of our commitment to delivering unparalleled hospitality experiences to our guests. We offer competitive compensation, benefits, and opportunities for career advancement. If you are passionate about hospitality and ready to take on a new challenge, we want to hear from you! Apply now by submitting your resume and cover letter outlining your qualifications and relevant experience.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Free parking
• Paid time off

Ability to Commute:

• Byron Center, MI 49315 (Required)

Ability to Relocate:

• Byron Center, MI 49315: Relocate before starting work (Preferred)

Work Location: In person