Hotel Front Desk Manager

Goldsborough Place Apartments is a prestigious riverfront apartment hotel, located in the heart of Teneriffe. We are committed to delivering exceptional guest experiences and providing unparalleled services. Our dedicated team members play a vital role in creating a warm and welcoming environment for our guests, ensuring their stay is comfortable and memorable.

Job Description:

We are currently seeking experienced and enthusiastic individuals to join our team as front desk manager. As the first point of contact for our guests, the front desk staff is responsible for providing exceptional customer service, managing guest inquiries, and ensuring smooth operations at the front desk.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
• Answer office phone calls, respond to emails, handle guest inquiries, requests, and complaints in a professional and timely manner.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage reservations and room assignments, ensuring the availability of rooms and accurate billing.
• Coordinate with housekeeping team on linen and amenity orders, arrival checks, fulfilling guest requests and ensuring guest satisfaction.
• Maintain a neat and organized front desk area, including the lobby and guest reception area.

Requirements:

• Working experience as a hotel receptionist or in a similar customer service role.
• Exceptional communication and interpersonal skills, with a friendly and professional attitude.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficient in using hotel management software and computer systems. Training will be provided.
• Ability to handle stressful situations and resolve conflicts with patience and diplomacy.
• Knowledge of local attractions, restaurants, and transportation options is a plus.

Working hours: 9:00AM - 4:00PM, Monday to Friday.

Pay: $30.00 – $35.00 per hour

Ability to commute/relocate:

• Teneriffe QLD 4005: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Police Check is required
• Do you have a QLD Real Estate License?

Education:

• Bachelor Degree (Preferred)

Experience:

• Hotel Receptionist: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person