Hotel Front Desk Night Agent

Overview

Join our dynamic hospitality team as a Hotel Front Desk Night Agent, where your energy and dedication will ensure our guests experience seamless service throughout the night. In this vital role, you will be the first point of contact for guests arriving after hours, managing check-ins, check-outs, and guest inquiries with professionalism and enthusiasm. Your proactive approach will contribute to a welcoming atmosphere, ensuring guest satisfaction and safety during overnight hours. If you thrive in a fast-paced environment and possess excellent communication skills, this is your opportunity to shine in the hospitality industry!

Available shifts: Friday and Saturday 11pm - 7am.

Duties

• Greet guests warmly upon arrival and assist with late check-in procedures using hotel management systems such as PEP.
• Manage guest reservations, modifications, and cancellations efficiently within hospitality reservation systems
• Handle all guest inquiries via multi-line phone systems and in person, providing exceptional customer service and problem-solving support
• Conduct night audits by balancing accounts, reviewing transactions, and preparing reports to ensure financial accuracy
• Enforce hotel emergency procedures promptly and effectively to maintain guest safety at all times
• Maintain detailed records of guest interactions, incidents, and shift activities through comprehensive shift reports
• Coordinate with housekeeping and maintenance teams to address guest requests or issues during overnight hours

Requirements

• Proven experience in front desk operations within hotels
• Strong knowledge of hotel management systems such as PEP or comparable property management software (PMS)
• Excellent customer service skills with a focus on guest relations and problem-solving abilities
• Familiarity with hotel emergency procedures, night audit processes, and front desk operations
• Exceptional phone etiquette and ability to handle multi-line phone systems professionally
• Previous hotel experience preferred to understand the nuances of hospitality service excellence
• Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
• Flexible to cover other shifts as needed.

Join us in creating memorable guest experiences through dedicated service, energetic engagement, and a commitment to excellence. We value your skills in hospitality management, communication, and problem-solving as you help uphold our reputation for outstanding guest care!

Pay: $15.00 - $17.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• Employee discount

Work Location: In person