Hotel Front Desk PM Shift

PM Front Desk - Must be able to work evening shift and weekends
Join our vibrant hospitality team as a Hotel Front Desk Associate, where your energy and dedication will create memorable guest experiences from the moment they arrive. In this dynamic role, you'll be the welcoming face of our hotel, handling guest check-ins and check-outs with professionalism and warmth. Your multitasking skills and hospitality expertise will ensure smooth operations, exceptional customer service, and guest satisfaction at every turn. Whether managing reservations, assisting with inquiries, or coordinating with other departments, your proactive approach will help guests feel valued and cared for throughout their stay.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations efficiently using hotel management software, ensuring accuracy and completeness.
• Handle guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences.
• Address guest concerns promptly and professionally, resolving issues to ensure satisfaction.
• Conduct night audits when scheduled, balancing accounts and preparing reports to maintain financial accuracy.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests swiftly.
• Maintain accurate records of guest information, reservations, billing details, and special requests.
• Uphold high standards of hospitality management and guest relations to foster a welcoming environment.

Qualifications

• Proven experience in hotel management or front desk operations within a resort or hospitality setting.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
• Knowledge of hotel management systems and multi-line phone systems is preferred.
• Excellent phone etiquette and interpersonal skills to engage guests professionally.
• Ability to handle night audit procedures confidently when scheduled.
• Previous hotel experience emphasizing guest services and hospitality excellence is highly desirable.
• Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail. We are committed to providing a paid opportunity that values your enthusiasm for hospitality! Join us in creating welcoming environments where guests feel at home from the moment they walk through our doors.

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person