Hotel Front Desk Reception

YOU’LL BE EXPECTED TO

• Be a warm and welcoming presence to every guest entering H Boutique Hotel Kota Damansara
• Maintain cleanliness and stay organized at all times, this is essential
• Stay calm under pressure and handle challenging situations with confidence and professionalism
• Take charge of your own career growth while we support and guide you along the way
• Be resilient and dependable, because hospitality requires both heart and strength
• Be clear about your career goals and genuinely enjoy delivering outstanding guest service
• Think carefully before making decisions and take initiative when needed
• Communicate effectively in English, additional languages will be an added advantage

HOW YOU’LL ACHIEVE THIS

• Report directly to the Hotel Supervisor and support the Operations Manager when required
• Primarily work at the Front Desk, with opportunities to rotate between departments to gain broader hotel experience
• Take full responsibility for the guest journey, from check in to check out, ensuring every stay is pleasant and memorable
• Respond professionally and promptly to guest enquiries via email, social media platforms and in person
• Act as a brand ambassador for H Boutique Hotel Kota Damansara by engaging with guests, understanding their preferences and recommending nearby attractions and dining spots
• Handle all cashiering responsibilities with accuracy and integrity
• Prepare and submit required reports such as Night Audit, Occupancy Reports and Daily Sales Summary accurately and on time
• Ensure your work area is well stocked and maintain cleanliness across guest rooms, bathrooms and public areas at all times
• Participate in team activities and company events to build strong teamwork and maintain a positive work culture

WE WOULD LOVE TO MEET YOU IF YOU

• Enjoy hands on work and believe you fit the qualities listed above
• Are a Malaysian citizen aged 18 and above
• Have hospitality experience, although fresh graduates are encouraged to apply
• Are comfortable using computers, hotel systems and modern technology
• Are willing to work shifts, including weekends and public holidays

WHAT YOU’LL RECEIVE

• A long term career opportunity in the hospitality industry
• Ongoing internal and external training to develop your skills
• Opportunities for transfer within our active outlets
• Medical claims and staff benefits
• Allowances and annual leave entitlement
• Performance based sales incentives when targets are achieved
• Hostel accommodation provided for KL and Penang outlets for outstation staff
• Regular team building activities and company outings