Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation: $12 hourly

Qualifications

• Must be able to stand for long periods of time
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Responsibilities

• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready