Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• Working knowledge of Microsoft Office and reservation management systems

About the company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.