Hotel Front Desk Receptionist

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations

About the company

Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters.

We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team.

In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global team, and become the best version of yourself.