Hotel Front Desk Receptionist

EVEN Hotel (Waco University / Downtown)

110 S MLK Jr Blvd, Bldg B

Waco, Texas 76704

Hiring Manager: Jay Raman

EVEN Hotel Waco is seeking a friendly, dependable, and guest-focused Front Desk Agent to join our team! Responsibilities include welcoming guests, managing check-ins and check-outs, answering questions, and providing excellent customer service. Candidates must have strong communication skills, a positive attitude, and flexibility to work weekends, including Saturdays and Sundays. Join our team and help create an exceptional guest experience

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent

About the company

Opened in March 2024, EVEN Hotel Waco University Area is a wellness-focused hotel within the IHG Hotels & Resorts portfolio. Ideally located in downtown Waco, the hotel is within walking distance of McLane Stadium at Baylor University, the Waco Convention Center, Magnolia Market, and local attractions. The hotel features 132 modern guest rooms, including select rooms equipped with Peloton bikes for in-room fitness. Guests enjoy a 24-hour fitness studio, two outdoor pools, a seasonal poolside bar, a hot tub, and the on-site EVEN Kitchen & Bar. Flexible banquet and meeting space accommodates corporate events, weddings, and social gatherings. Combining contemporary accommodations with wellness-centered amenities and a prime location, EVEN Hotel Waco offers an exceptional experience for business and leisure travelers alike.