Hotel Front Desk Supervisor

Job Overview

Arnot Grand Hotel & Suites is seeking a dependable and professional Front Desk Supervisor to help oversee the day-to-day operation of the front desk.

This is a hands-on supervisory position. The Front Desk Supervisor will work regular front-desk shifts while also supporting and supervising front-desk staff, resolving guest concerns, assisting with training, and helping ensure front-desk procedures are followed consistently.

The supervisor must have flexible availability and be willing to cover front-desk shifts as needed, including call-outs, vacations, scheduling gaps, and periods of increased business.

Responsibilities

• Supervise and support front-desk employees during assigned shifts
• Work regularly scheduled front-desk shifts and cover additional shifts as needed
• Assist with coverage for employee call-outs, vacations, and scheduling gaps
• Check guests in and out and process reservations
• Handle guest questions, concerns, complaints, and reasonable service recovery
• Ensure front-desk procedures and shift checklists are completed
• Assist with training and onboarding new front-desk employees
• Monitor employee attendance, punctuality, professionalism, and performance
• Review reservations, room assignments, rates, special requests, and group arrivals
• Coordinate with housekeeping and maintenance regarding room status and guest needs
• Handle cash, credit-card transactions, deposits, and shift reconciliation
• Assist with basic night-audit procedures when needed
• Maintain a professional, organized, and welcoming front-desk environment
• Communicate important guest, staffing, and operational issues to hotel management
• Assist management with day-to-day hotel operations as needed

Qualifications

• Previous hotel front-desk or hospitality experience preferred
• Previous supervisory or leadership experience preferred
• Strong customer-service and communication skills
• Dependable, organized, and able to work independently
• Comfortable resolving guest concerns and making reasonable decisions
• Experience with a hotel property management system (PMS) preferred
• Ability to learn hotel procedures and systems quickly
• Professional appearance and attitude
• Flexible availability, including days, evenings, weekends, holidays, and shift coverage as needed

Compensation

Starting at $18.00 per hour, based on experience. Higher starting pay may be considered for candidates with previous hotel front-desk supervisory experience.

Pay: From $18.00 per hour

Benefits:

• Employee discount

Work Location: In person